Privacy policy — Ruchiram

This policy explains what personal information Ruchiram, 183/4, Bagaluru Main Road, Dwarka Nagar, Kattigenahalli, Bengaluru, Bengaluru Urban, Karnataka, collects, why we collect it, and what you can do about it. It applies to this website and to orders you place with us.

1. What we collect

Contact details you give us. Your name, phone number and email address when you call, message or email us, or place a parcel or bulk order.
Order details. What you ordered, when, the delivery address if relevant, and any dietary or allergy information you choose to share.
Payment information. Payments are handled by our bank or payment provider. We do not store full card details.
Basic website data. If analytics are enabled on this site, standard technical data such as pages viewed, approximate location, browser and device type.

We do not knowingly collect personal information from children.

2. Why we use it

To take, confirm and fulfil your order.
To contact you about that order.
To handle billing, accounting and tax records.
To respond to your questions, feedback or complaints.
To send offers or updates — only if you have asked us to, and you can stop at any time.
To meet our legal obligations under Indian law.

3. Who we share it with

We do not sell your personal information. We share it only with:

Service providers who help us operate — payment processors, delivery partners, our website host — and only what they need.
Government authorities, where the law requires it.

4. Cookies and analytics

This site may use cookies to keep it working correctly and, if enabled, to understand how it is used. You can block or delete cookies in your browser settings and the site will still work. Third-party services we link to, such as Instagram and Google Maps, set their own cookies under their own policies.

5. How long we keep it

We keep order records only as long as we need them for the purposes above, or as long as tax and accounting law requires. After that we delete them or make them anonymous.

6. Keeping it secure

We take reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access. No system is completely secure, and we cannot guarantee absolute security.

7. Your choices

You can ask us to show you the personal information we hold about you, correct it, delete it where we are not required to keep it, or stop sending you promotional messages. Write to hello@ruchiram.co.in or call +91 6235343484 and we will respond within a reasonable time.

8. Changes to this policy

If we change this policy we will post the updated version on this page with a new date at the top.

9. Contact

Ruchiram
183/4, Bagaluru Main Road, Dwarka Nagar, Kattigenahalli
Bengaluru, Bengaluru Urban, Karnataka, India
delicacieskerala@gmail.com · +91 916235343484